Case Study 1: James the IT Professional
James is an IT Professional who works for a large international consultancy. James' job sees him spending 10-12 hours at work each day which, combined with his commute, often means he's out of his house 14+ hours a day! In addition James' work takes him abroad often further complicating his ability to stay on top of his personal life.
Case Study 2: Mick the Sole Trader
Mick is a Surrey based carpenter who runs his own carpentry business. Mick's workload varies significantly from month-to-month and it's important for him to try and keep his forward schedule as busy as possible thus maximize the time he spends at client sites. Since Mick is a sole trader he often works as a carpenter all day and then relies on his evenings and weekends to estimate work for clients, prepare quotes and invoices and perform other general administrative duties. In recent months Mick had found that producing estimates for work in a timely manner was becoming a challenge and had seen a noticeable loss of work since clients had often received alternative quotes by the time he'd managed to draft his. Furthermore, Mick's other administration tasks such as updating his accounting ledgers, ordering supplies and finding the best renewal deal for his mobile phone were all overdue.
Case Study 3: Patricia the Consultant
Patricia is a busy Consultant Anesthetist who works for both the NHS and private patients. Patricia is a typical Consultant, working long hours as part of her routine shifts and frequently on ‘call-out’ for emergency situations. Whilst her hospital administration team deals all of the administration and ‘paperwork’ for Patricia’s NHS duties, it is up to her to deal with any administration arising from her private duties. Furthermore, since private patients are often insured there is often a need to liaise with the insurance companies to obtain claim numbers and arrange direct payment of her invoices. Confidentiality and privacy were a key concern in Patricia asking for help with her administration.